Payment methods

How to pay for your order

You can choose from the following payments methods to complete your order:

  • Credit Card: Mastercard, Visa, Discover or American Express
  • PayPal
  • Gift voucher

Secure payment

We assure you that all payments will be executed in a safe and secure manner. Your personal information will only be used to establish the payment and will not be passed on to third parties.

Online payment

If you choose to pay online by credit or debit card, you will be redirected to our partner's secure web page, where you can enter your details to execute the payment. All information you enter here is safely encrypted. Please be aware that this secure payment link is only active for a limited time. If the time has expired, you will need to access your order through your personal account on our website and attempt payment again. If you select PayPal as your method of payment, you will be directed to PayPal's own secure payment page.

Payment with a gift voucher

Payment with a gift voucher is only possible with a voucher purchased at the e-shop. When paying with a voucher, enter the unique code of the voucher in the field for entering the discount code in the basket. The voucher can only be used for a one-time purchase, in its full amount. If the value of the purchase exceeds the value of the voucher, you will only pay the difference. You can pay for all goods or services offered by the online store with a voucher.

Problems with payment

  • First, check with your bank or PayPal account to see if the transaction has gone through and to address any technical issues with your payment.
  • If your payment was successful but does not appear as paid in our system, please contact us at , and we will validate your payment with our accounting department.
  • If you have issues with the payment page, try accessing your Alensa account from a different browser or device.

Comments (3)

Do you have any questions?
Neil Portelli

Is it possible to pay by cash for 2 sets of contact lenses?


Hi, Neil, Because we are solely based on-line, we cannot accept cash.


Giuseppe Lamanna

Hi, can i come to your address to try and to buy fendi sunglasses, thank you


Hi, Giuseppe, Unfortunately, we are solely an e-shop. Please contact should you require any assistance.

Thanks, Alensa


I was making an order and I lost the payment page so I have not paid for the order but I don’t want to double the order by doing it again.


Hi, Stephanie, Please contact our customer service team at

Thanks, Alensa