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The Online Store www.alensa.com.mt is operated by: Alensa s.r.o. Českomoravská 2408/1a 190 00 Praha 9 CZ VAT number: CZ27179681
Headquarters: Alensa.com.mt Jarošovská 1278/II 377 01 Jindřichův Hradec
Contact Details: Delivery address: Alensa.com.mt, Jarošovská 1278/II, 377 01 Jindřichův Hradec Email address: info@alensa.com.mt Phone: +356 2034 1513
These Terms and Conditions (hereinafter referred to as the "Terms and Conditions") govern, in accordance with Directive 2011/83/EU of the European Parliament and of the Council on Consumer Rights and Related Legislation of The Republic of Malta, in particular the provisions of the Civil Code (Civil Code, Chapter 16 of the Laws of Malta) and the Electronic Commerce Act (Electronic Commerce Act, Chapter 426 of the Laws of Malta), the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase contract (hereinafter referred to as the "Purchase Contract") concluded between the seller and another natural person (hereinafter referred to as the "Buyer") through the seller's online store. The online store is operated by the seller on the website located at the internet address www.alensa.com.mt (hereinafter referred to as the "Website"), through the website interface.
To Whom Do These Terms and Conditions Apply? These Terms and Conditions apply to individuals who purchase goods for their personal use – i.e., when they are not purchasing as entrepreneurs or for their company. However, if you are purchasing as a company or entrepreneur, these Terms and Conditions do not apply to you unless expressly stated otherwise.
Changes and Agreements If the seller and the Buyer agree on terms in the Purchase Contract that differ from these Terms and Conditions, these individual agreements shall take precedence. These Terms and Conditions form an integral part of the Purchase Contract, which is sent to the Buyer in PDF format. The Purchase Contract and Terms and Conditions are drawn up in English language. In the event of their translation into another language, the version in English language shall prevail. The seller reserves the right to change or supplement these Terms and Conditions at any time. However, such changes shall not affect the rights and obligations arising under the previous version of the Terms and Conditions.
Agreement with Terms and Conditions and Documents By submitting an order, the Buyer confirms that they have read and understood these Terms and Conditions. The Terms and Conditions contain important information prior to concluding the Purchase Contract and the complaints procedure. The Buyer expressly agrees to these documents in the version valid at the time of submitting the order. The Terms and Conditions, which include the complaint procedure, are sent to the Buyer in PDF format as an attachment to an email with the subject "Order Confirmation." A tax document with the main purchase details is available to the Buyer in electronic form in their customer account no later than the day after the purchase.
Limitations on Orders The seller reserves the right to cancel orders containing more than 20 items. If such an order has been paid for in advance, the amount paid will be refunded to the Buyer's bank account.
The seller hereby informs that:
a)Communication costs: When communicating with the seller remotely (via the Internet or telephone), the operator charges standard fees according to the Buyer's tariff. The seller does not charge any additional fees for this communication.
b)Payment in advance: The seller reserves the right to request a payment in advance for certain orders, regardless of the payment method chosen by the Buyer. In such cases, the Buyer will be informed of this fact, and the order will only be processed after payment has been received.
c)Recurring payments: The seller does not enter into contracts for recurring deliveries of goods or services. Each order is considered a separate and one-time transaction.
d)Prices and fees: The prices of goods and services listed on the seller's Website are final and include VAT and all statutory fees. However, the cost of delivery may vary depending on the chosen method of transport, carrier, and method of payment.
e)Withdrawal from the contract: The Buyer has the right to withdraw from the contract without giving any reason within 14 days of receiving the goods, unless otherwise stated. To withdraw, the Buyer can use the online withdrawal form in their customer account, or send it to the seller's registered office or by email to info@alensa.com.mt
f)Costs of returning goods: In the event of withdrawal from the contract, the Buyer bears the costs associated with returning the goods to the seller.
g)Archiving of the contract: The seller archives concluded contracts for at least five years from their conclusion, or longer if required by law. These contracts are not accessible to third parties. The Buyer has an overview of their orders in their customer account.
h)Obligations under the contract: By entering into the Purchase Contract, the seller undertakes to deliver the goods to the Buyer and enables them to become the owner of the goods. The Buyer, in turn, undertakes to take delivery of the goods and pay the seller the agreed price.
i)Ownership of goods: Ownership of the goods shall pass to the Buyer only upon full payment of the purchase price.
j)Delivery of goods and documents: The seller shall deliver the goods to the Buyer together with all necessary documents and enable the acquisition of ownership in accordance with the Purchase Contract.
k)Moment of delivery upon shipment: If the seller is to ship the goods, the goods shall be deemed delivered to the Buyer at the moment the seller hands over the goods to the carrier.
l)Quality and packaging of goods: The seller shall deliver the goods to the Buyer in the agreed quantity, quality, and design. The goods shall be properly packaged upon delivery.
m)Complaints: The Buyer may file a complaint through the contacts listed on the seller's Website. Alternatively, the Buyer may refer the complaint to the relevant supervisory authority or state supervisory authority.
n)Language of the contract: The Purchase Contract is concluded in English language. If the contract is translated into another language for the Buyer's needs, the version in English language shall prevail in the event of any discrepancy or interpretation.
o)VAT payer: The Seller is a value added-tax (VAT) payer.
p)Personal data protection: All processing of personal data is governed by the Privacy Policy, which is available on the seller's Website.
The Buyer can register on the seller's Website and create a user account, through which they can then place orders for goods. Purchasing goods from the seller is only possible after prior registration and logging into the user account.
When registering and placing an order, the Buyer is obliged to provide all information correctly and truthfully. In the event of a change in the information, the Buyer is obliged to update this information in the user account without undue delay. The seller considers the information provided by the Buyer to be current, true, and correct. Access to the user account is protected by a username and a password. The Buyer is obliged to keep this access information confidential and to protect it from misuse. The Buyer is not entitled to allow third parties to use their account.
The seller makes every effort to ensure that the user account is available at all times. However, the Buyer acknowledges that the system may be temporarily unavailable, for example, due to technical maintenance or outages caused by third parties.
The Seller reserves the right to cancel the Buyer's user account, in particular if the Buyer has not used the account for more than 5 years or if the Buyer breaches its obligations under the Purchase Contract or these Terms and Conditions.
The Buyer acknowledges that the user account may not always be available 24 hours a day. This may occur, for example, due to necessary maintenance of the seller's systems or maintenance of third-party systems.
In their user account, buyers can view their purchases, their status, and, if applicable, their customer credit. Specifically, they can:
All presentation of goods on the Website is for informational purposes only and does not constitute a legally binding offer to conclude a Purchase Contract. The seller reserves the right to refuse to conclude a contract, especially in cases of obvious errors in price or unavailability of goods.
Prices of goods are listed, including value added tax and all related fees. The costs of returning goods that cannot be returned by regular mail due to their nature are listed separately. Prices remain valid for as long as they are displayed on the store's web interface. Individual price agreements between the seller and the Buyer are not affected by this provision.
When a Buyer wants to order goods, they fill out an order form on the seller's Website. In this form, the Buyer will find important information, in particular about:
Before submitting the order, the Buyer has the opportunity to check and modify all the information entered in the order, including the application of discount codes or special offers. The order is sent to the seller by clicking on the button marked as binding confirmation of the order. The seller considers the information provided in the order to be correct. Upon receipt of the order, the seller will send the Buyer confirmation of receipt of the order without undue delay to the email address provided by the Buyer during registration or as part of the order.
Depending on the nature of the order (e.g., larger quantities of goods, higher price, or specific requirements), the seller reserves the right to ask the Buyer for additional confirmation of the order, for example, by email or telephone.
The Purchase Contract between the seller and the Buyer is concluded when the seller sends the Buyer confirmation of receipt of the order to the email address provided by the Buyer in the order.
The Buyer agrees that the contract is concluded by means of distance communication (in particular via the Internet). The costs of using means of distance communication (e.g., internet connection costs or telephone calls) are borne by the Buyer.
If the Buyer takes advantage of a so-called special offer after purchase (e.g., adding goods to the order immediately after it has been sent), the order will be automatically updated with the newly selected item or items. The total price of the order will increase accordingly, and the Buyer undertakes to pay the resulting price, which also includes the added items that need to be paid for.
Cash Payment – upon delivery of goods or personal collection at the delivery point. Payment is due upon receipt of goods.
Electronic Payment – the Buyer pays the total amount online. This category includes payment of the purchase price of the goods online by credit card, bank transfer, and through payment systems such as PayPal or Klarna (if offered), etc. Payment is due before the goods are shipped. In the case of a bank transfer, the goods are shipped after the payment is credited to the seller's account.
The Buyer may pay the price of the goods and any delivery costs under the Purchase Contract to the seller in the following ways:
a) Payment in Advance – by Card Online The Buyer can conveniently pay for their order online using a credit card (Visa, Visa Electron, Mastercard, Maestro). After submitting the order, the Buyer will be redirected to a secure payment gateway, where they will enter their card details. The payment is processed immediately. The transaction is carried out using secure 3D Secure technology, which ensures a high level of protection. The Buyer's payment card details are not stored or otherwise processed by our e-shop – everything takes place exclusively between the Buyer and the payment service provider. The seller ships the goods immediately after confirmation of successful payment. If the Buyer does not accept the shipment and it is returned to the seller, the order will be cancelled, and the seller will refund the amount paid to the payment card from which the order was paid.
b) Payment in Advance – PayPal The Buyer can pay the purchase price via the PayPal payment system. To use this payment method, the Buyer must have an active PayPal account. The payment is made after the Buyer logs into their PayPal account and confirms the transaction. The amount is then immediately transferred to the seller's account. The goods are shipped after receipt of confirmation of successful payment. If the Buyer does not accept the shipment and it is returned to the seller, the order will be cancelled and the seller will contact the Buyer regarding the refund of the amount paid. The amount will be refunded to the PayPal account from which the order was paid.
c) Payment by Gift Voucher Payment can be made using a gift voucher purchased from the Alensa e-shop. Each voucher contains a unique code and has a set expiry date. To use the voucher, you must enter this code in the discount code field when placing your order. The gift voucher can only be applied to a new order, in its full amount. It cannot be used retroactively for an order that has already been created or paid for, nor as a partial payment after the fact. If the value of the order exceeds the value of the voucher, the Buyer will only pay the difference – using the method selected when completing the order. The voucher can be used to pay for any goods or services offered in the e-shop. If the Buyer does not accept a shipment paid for with a gift voucher and it is returned to the seller, the order will be cancelled. The amount corresponding to the value of the voucher will be refunded to the Buyer in the form of credit to their customer account. If part of the price was paid using a combination of a voucher and another payment method, the Buyer can decide whether the financial amount should be refunded to their bank account or also in the form of credit.
The prices of goods listed on the seller's Website are final and include all statutory taxes (e.g., VAT) and fees, except for delivery costs, which are displayed during the ordering process. Prices remain valid for as long as they are displayed on the seller's Website. This does not limit the seller's ability to conclude a Purchase Contract under individually negotiated terms.
The total price of the order includes the price of the goods, packaging costs (if charged), and delivery costs according to the selected method of transport. All these amounts are displayed to the Buyer before the order is sent and constitute the final amount to be paid.
The seller reserves the right to correct the price of goods before shipment if the price listed in the online store was clearly incorrect (e.g., due to a technical error). In such a case, the seller shall immediately inform the Buyer of the actual price, and request their consent to the adjustment. If the Buyer does not agree with the new price, the Purchase Contract shall not be concluded and the order shall be cancelled. If the Buyer has already paid the amount, the full amount shall be refunded without undue delay in the same manner in which it was received.
The seller will issue a tax document (invoice) to the Buyer for the purchased and paid goods. The seller is a registered value-added tax (VAT) payer.
The invoice is issued no later than on the day of shipment of the goods and is available for download in the Buyer's user account, usually on the next business day after receipt of payment. A printed copy of the invoice is also enclosed with the shipment of goods.
Important notice: For orders of prescription glasses, the full price must be paid in advance.
Promotional offers and marketing promotions are valid for as long as they are displayed on the seller's Website. Discounts offered by the seller cannot be combined unless expressly stated otherwise. Only one discount can be applied to a single purchase. Discounts apply to basic catalogue prices. They cannot be combined or applied retroactively to orders that have already been completed or paid for. The seller reserves the right to adjust the amount of the discount in the event of an obvious error in the ordering system. The Buyer will be informed of such a change before the order is completed.
If the Buyer visits the seller's Website via an external price comparison site, they may automatically be granted a one-time discount on selected products. The amount of the discount may vary depending on the period and specific offer.
For orders over 69 € (after all discounts have been deducted) that are paid in advance, the seller provides free shipping through selected carriers. The free shipping offer does not apply to cash-on-delivery payments. No packaging fees are charged.
To speed up shipping, the Buyer can send payment confirmation to the seller's email address info@alensa.com.mt Only confirmations in graphic format generated by the bank (e.g., PDF) are accepted.
The seller also reserves the right to demand payment of the full purchase price before shipping the goods, especially if the Buyer does not provide additional confirmation of the order when requested to do so.
The gift voucher (hereinafter referred to as the "Voucher") issued by the seller has the nominal value stated on the Voucher. The Voucher is in electronic form (PDF) and is sent to the Buyer by email after payment has been received in the seller's account. Each Voucher has a unique code and is time-limited. The Voucher can only be redeemed in the seller's online store. The Voucher is not exchangeable for cash and cannot be replaced by another voucher. In the event of cancellation, complaint, or withdrawal from the Purchase Contract for an order that was paid for with a Voucher, the corresponding amount is refunded in the form of credit to the Buyer's customer account.
Note: The voucher can only be used for cashless payments. It cannot be used for cash on delivery payments.
If the Buyer chooses a special method of transport that is not normally offered by the seller, they bear all risks associated with this transport and any additional costs resulting from such choice.
The seller is obliged to deliver the goods to the place specified by the Buyer in the order. In such a case, the Buyer is obliged to accept the goods upon delivery.
If it is necessary to repeat the delivery or carry it out in a manner other than that agreed in the order (e.g., due to the Buyer's absence), the Buyer shall bear the costs associated with such repeated or changed delivery.
Upon receipt of the goods from the carrier, the Buyer is obliged to check the integrity of the packaging. If obvious damage to the packaging is found, this should be reported to the carrier immediately. If the packaging shows signs of unauthorized tampering, the Buyer is not obliged to accept the shipment.
This does not affect the Buyer's rights regarding complaints about defective goods or other rights arising from the law.
Specific shipping options are listed during the ordering process in the shopping cart and also in these Terms and Conditions. The seller uses the services of shipping companies that allow cash on delivery, unless otherwise specified (e.g., due to extraordinary measures). The Buyer is always informed of these facts in advance.
The seller reserves the right to issue special delivery terms that may modify the rights and obligations of both parties during the transport of goods.
If the shipment cannot be delivered to the Buyer's address, it may be temporarily stored at the carrier's local logistics centre. The Buyer will be informed of the options for another delivery attempt or personal pickup.
The Buyer is responsible for being present at the specified address or for ensuring that the shipment can be accepted. If the carrier is forced to contact the Buyer to clarify the delivery, the Buyer is obliged to cooperate with the carrier.
In the event of a delay or other complications with the delivery of the shipment, the Buyer may contact the seller's customer service using the contact details provided on the Website.
Fast Drop
Orders under €69
€3.90
Orders over €69
FREE
DHL Express
€11.90
Notes:
We do not ship to other countries through this e-shop.
Due to the high volume of orders processed, we cannot guarantee the possibility of additional modifications or merging of orders that have already been completed. If the Buyer wishes to add additional products to the order or combine multiple orders into one, they must immediately contact the seller's customer service. Contact details and customer service hours are listed on the seller's Website.
In such a case, the seller will attempt to accommodate the Buyer's request, but is not obliged to make the change. The possibility of change depends mainly on the status of the order at the time the request is made. The order is considered complete once it has been paid for.
The delivery times stated apply to working days, are for information purposes only, and are based on the estimated delivery times of carriers. The seller does not guarantee delivery of goods on a specific date, unless expressly agreed otherwise. The actual delivery time is approximate, as it may be affected by the capacity of carriers, the current traffic situation, weather, or other circumstances beyond the seller's control.
Because Alensa processes a large number of orders every day, the customer is responsible for tracking his own shipment. You will receive a track and trace number allowing you to follow the shipment online. In case you have not received this code in the e-mail confirming that your order has been dispatched, you must contact our customer service. They will provide you with a tracking code upon request.
a) Personal Pickup – Stores and Boxes The Buyer can choose to have the shipment delivered to a pickup point or a self-service storage box according to the options offered by the transport companies available when placing the order.
After the shipment is sent, the Buyer will receive a confirmation of shipment via email or SMS, which contains the tracking number and information about the selected pickup point or box. Once the shipment is ready for pickup, the Buyer is notified by the carrier. The shipment can be picked up after entering the pickup code or via the carrier's mobile app (if the carrier offers this option).
The shipment is stored at the pickup point or in the box for a limited time specified by the specific carrier. After this period, the shipment is returned to the seller.
Note: The Buyer is advised to check the integrity of the packaging upon receipt of the shipment. If damage to the packaging or shipment is found, it is necessary to proceed according to the Shipment Delivery Complaint procedure.
b) Courier The order can be delivered by courier service to the delivery address specified by the Buyer when placing the order. After the shipment is handed over to the carrier, the Buyer will receive a confirmation email or SMS containing the shipment number and a link for tracking the shipment in the carrier's system.
On the day of delivery, the Buyer is informed by the carrier of the planned delivery time by SMS or email. The exact time of delivery depends on the delivery location and the courier's delivery route. If the Buyer is not present at the address, the courier will attempt to deliver the shipment again, or it is possible to arrange an alternative delivery date or redirect the shipment to another address, in accordance with the carrier's rules.
Note: The Buyer is advised to check the shipment upon receipt, especially for obvious damage to the packaging. In case of visible damage, we recommend not accepting the shipment or writing a damage report with the carrier. This does not affect the Buyer's right to file a complaint about defective goods in accordance with the Shipment Delivery Complaints.
There may be situations where the manufacturer faces operational complications, and our warehouse is not fully stocked. Delivery times always depend directly on our suppliers' conditions and may take up to several weeks. Non-stock items include contact lenses made to order, lenses with very unusual dioptric parameters, etc., which we do not physically have in stock. The shipping time is approximate and based on data from the last period. This information indicates the expected date of shipment from our warehouse and is part of the table where the Buyer enters the dioptric parameters.
Preview of shipping information:
If only part of the order is available, the seller will inform the Buyer of this fact after receiving the order. The seller reserves the right to delay shipment until the order can be fulfilled in its entirety. The Buyer has the option, upon agreement with the seller, to request partial fulfilment of the order.
The Buyer will be notified of any delay in delivery in the shopping cart and subsequently in the order confirmation email.
If a shipment is declared lost or incorrectly delivered, the seller shall initiate a complaint procedure against the relevant transport company. In order to initiate the complaint procedure, the Buyer is obliged to: a) send the seller a sworn statement that they did not receive the shipment, no later than 20 days from the date on which the shipment should have been delivered according to the shipment tracking; b) cooperate with the seller in obtaining confirmation from the carrier of the loss or error in delivery. The seller may offer to resend the shipment or refund the purchase price, depending on the outcome of the complaint procedure and the Buyer's preference. No refund or reshipment can be made if the shipment is still listed as "in transit" or until the carrier officially confirms the loss or error. Note: Shipping companies reserve up to 21 calendar days to investigate the case. The complaint can only be processed after this period has expired.
The Money Back Guarantee service allows buyers to try selected brands of contact lenses without risk. If the purchased contact lenses do not suit the Buyer for any reason and the conditions of this service are met, the seller will refund the Buyer for the contact lenses. The conditions for using the service are set out separately on the Money-Back Guarantee information page. The service only applies to products that are explicitly listed on this page.
The Buyer has the right to withdraw from the Purchase Contract when purchasing in the e-shop in accordance with Directive 2011/83/EU of the European Parliament and of the Council on Consumer Rights. The Buyer can withdraw using the online form in their customer account.
The Buyer acknowledges that it is not possible to withdraw from a Purchase Contract for the delivery of, among other things:
For the purposes of this provision, a breach of packaging is considered to be not only the opening of the primary hygienic packaging (e.g., a blister pack with a lens or protective film), but also the opening of the outer paper packaging or other original box that is part of the delivery of the goods.
According to the law, the Buyer has the right to withdraw from the Purchase Contract without giving any reason within 14 days of receiving the goods. Alensa voluntarily extends this period to 30 days in all cases that are not excluded by law or the Terms and Conditions (see in particular Article VI – Exceptions to the Right of Withdrawal).
The withdrawal period begins on the day the Buyer (or a person designated by the Buyer who is not the carrier) takes delivery of the goods. In specific cases, the following applies:
The notice of withdrawal must be sent to the seller no later than the last day of the deadline. To withdraw, the buyer can use the online form in their customer account or send a notice to the address of the establishment or email address listed in the seller's contact information.
By withdrawing from the Purchase Contract, the contract is cancelled from the very beginning. The Buyer is obliged to send or hand over the goods back to the seller without undue delay, no later than 14 days from the date on which he announced his withdrawal from the contract. To meet the deadline, it is sufficient for the Buyer to send the goods before its expiry.
The costs of returning the goods shall be borne by the Buyer, even if the goods cannot be returned by regular mail due to their nature. An exception may be a situation where the seller offers free returns – in such a case, the Buyer shall follow the procedure described on the Claims and returns page.
If the Buyer withdraws from the Purchase Contract in accordance with Article VI of these Terms and Conditions, the seller shall refund the Buyer all funds received from them, including delivery costs (except for any additional costs incurred as a result of choosing a delivery method other than the cheapest one offered). If the subject of the purchase was a gift voucher that has not yet been redeemed and the Buyer withdraws from the Purchase Contract, the voucher shall become invalid.
The refund shall be made without undue delay, no later than 14 days from the date on which the withdrawal from the contract was notified.
The seller shall use the same means of payment as the Buyer used for the payment, unless both parties agree otherwise and the Buyer does not incur any additional costs.
However, the seller is not obliged to refund the money before the returned goods have been delivered to him or before the Buyer proves that he has sent the goods back – whichever occurs first.
If the value of the goods has decreased as a result of handling beyond what is necessary to familiarize oneself with their nature and characteristics, the seller is entitled to reasonable compensation for damages and is entitled to deduct the corresponding amount from the refund.
The seller reserves the right to withdraw from the Purchase Contract at any time until the goods are taken over by the Buyer. This also applies in cases where the Buyer has the right to withdraw from the contract (e.g., due to an error in the price, unavailability of goods, etc.).
If the seller withdraws from the contract, the amount paid will be refunded to the Buyer without undue delay by transfer to the bank account specified by the Buyer.
If the Buyer receives a free gift with the goods as part of a marketing campaign and subsequently withdraws from the contract, they lose their entitlement to this gift. In such a case, the Buyer is obliged to return the gift together with the goods on the basis of which the gift was provided.
In the case of contact lenses, the packaging material in which the lenses are stored must not be damaged. In other words, the contact lenses must be in the same condition as when the Buyer received them. The costs of returning the goods shall be borne by the Buyer, unless otherwise agreed. Clear instructions can be found HERE.
The glasses must be returned in their original, undamaged condition, without signs of wear, damage, scratches, or dirt. All original tags and labels must remain intact and in place. The returned shipment must also include all accessories supplied, such as a cloth, hard glasses case, or original fabric bag, as well as protective films and packaging. It is also important to include the complete original packaging with the brand logo, whether it is a paper box, plastic packaging (e.g., for ski or swimming goggles), or other protective element used to protect and identify the goods. All these parts must be undamaged and in their original condition. Consequences of Non-Compliance with the Conditions If any of the above conditions are not met, the goods may be considered used, and it may not be possible to accept withdrawal from the Purchase Contract. Such goods cannot be resold as new. In such a case, the seller will contact the Buyer and offer possible solutions.
The Buyer acknowledges that, according to the law, it is not possible to withdraw from the Purchase Contract for goods that have been customized or made to measure. For this reason, it is not possible to withdraw from the contract for complete prescription glasses or other glasses customized at the Buyer's request. The right of withdrawal remains valid only for the eyeglass frames themselves. The right to withdraw from the Purchase Contract does not apply to individually customized eyeglass lenses.
When withdrawing from the Purchase Contract, customized eyeglasses must be returned in accordance with the conditions set out in article 6.5.2. Conditions for Returning Eyeglasses. In addition, the glasses must also be accompanied by temporary (non-optical) plastic lenses, which are part of the original packaging of the eyeglass frame and often bear the manufacturer's logo. These temporary eyeglass lenses are always included in the order.
If the Buyer withdraws from the Purchase Contract for an order that was paid for with a gift voucher, the amount of the voucher will be returned as credit to the customer account of the Buyer who used the voucher.
If the Buyer paid for the order with both a voucher and cash (additional payment), the Buyer can choose how they want to receive the additional payment back: either to their bank account or as credit to their customer account.
The seller is liable for defects in goods that become apparent within two years of their acceptance by the Buyer.
If a defect becomes apparent within one year of acceptance, it is assumed that the goods were defective at the time of acceptance, unless the nature of the goods or the defect precludes this. This period does not include the time during which the Buyer was unable to use the goods due to a justified complaint.
If the defect appears after one year, the burden of proof passes to the Buyer. The Buyer is obliged to prove that the goods were defective at the time of receipt, for example, by means of an expert opinion.
These rules are in accordance with Directive (EU) 2019/771 of the European Parliament and of the Council on certain aspects concerning contracts for the sale of goods and are implemented in the applicable legal system of the country in which the Buyer has their habitual residence.
The seller is liable to the Buyer for ensuring that the goods, upon delivery:
a) correspond to the agreed description, type, quantity, quality, functionality, compatibility, and other characteristics agreed upon by the parties
b) is suitable for the purpose for which goods of this type are normally used, or for which the Buyer intends to use them, if this was known at the time of conclusion of the contract or approved by the seller,
c) is delivered with the necessary accessories and instructions, in particular assembly or installation instructions, if this is necessary due to the nature of the goods,
d) it is of a quality and design that are customary for goods of the same type.
The seller shall not be liable for any characteristics of the goods that deviate from the usual standard if the Buyer was clearly informed of this deviation in advance and the Buyer expressly agreed to it at the time of purchase.
The seller is liable to the Buyer for defects arising from incorrect assembly or installation, if performed by the seller. This point applies in particular to the manufacture of prescription glasses, where the seller is responsible for the correct grinding and fitting of prescription lenses into the selected frames.
The seller is not liable for defects in goods caused by:
The Buyer may report a defect that appears in the goods within two years of receipt. If the Buyer reports a defect justifiably, the deadline for reporting the defect is extended by the period during which the Buyer cannot use the goods due to the defect.
The Buyer may file a complaint with the seller in one of the following ways:
To speed up the entire complaint process, we recommend that you provide the order number, a detailed description of the defect, and the desired method of complaint resolution.
Upon receipt of the complaint, the seller shall issue the buyer with an electronic confirmation in the customer account, which shall contain:
Complaints, including the removal of defects, must be resolved, and the Buyer must be informed of this no later than 30 days after the complaint is reported, unless the seller and Buyer agree on a longer period.
If the goods are defective, the Buyer may request that the defect be remedied. The Buyer has the right to choose between: delivery of new goods without defects, or repair of the defective goods.
However, the seller is not obliged to comply with the Buyer's choice if the chosen method of remedying the defect is impossible or would entail unreasonable costs, in particular with regard to: - the significance of the defect, - the value that the goods would have without the defect, and - the possibility of removing the defect in another way without significant difficulties for the Buyer. The seller may refuse to remove the defect if it is completely impossible or disproportionately costly.
The seller undertakes to remedy the defect within a reasonable time after it has been reported by the Buyer, in such a way that the Buyer does not incur unreasonable difficulties. When determining the reasonable time limit and procedure, particular consideration shall be given to the nature of the goods and the purpose for which they were purchased.
The Buyer may request a reasonable discount on the purchase price or withdraw from the Purchase Contract if any of the following situations occur: a)The seller refused to remedy the defect or did not remedy it in a timely manner and without undue difficulty, as specified in the section “Remedy of Defects by the Seller.” b)The defect occurs repeatedly. c)The defect constitutes a material breach of contract. d)It is clear from the seller's communication or other circumstances that the defect will not be remedied within a reasonable time or without significant inconvenience to the Buyer.
If the defect in the goods is insignificant, the Buyer cannot withdraw from the Purchase Contract. However, the defect is not considered insignificant until proven otherwise. If the Buyer withdraws from the contract, the seller shall refund the money as soon as possible after receiving the goods back or after the Buyer provides proof that they have been sent.
If the 30-day period expires without result (and no agreement has been reached with the Buyer on a longer period), the Buyer may withdraw from the Purchase Contract or request a reasonable discount.
The seller is obliged to provide the Buyer with confirmation of the date and method of handling the complaint, including confirmation of the repair carried out and its duration. Alternatively, they must provide a written explanation of why the complaint was rejected. These obligations also apply to other persons designated to carry out repairs.
A Buyer who has made a valid complaint is also entitled by law to reimbursement of reasonable costs incurred in connection with the complaint (e.g., postage for sending the goods subject to complaint).
In order for compensation to be granted, the Buyer must expressly request such compensation no later than one month after the deadline for filing a complaint has expired.
The Buyer must provide proof of the actual costs incurred, such as a receipt or confirmation of payment of shipping costs.
Further rights and obligations of the seller and Buyer regarding liability for defects in goods may be regulated in more detail by the seller's Complaints Procedure, which forms part of the Terms and Conditions.
Customers can contact customer service. Customer service will always advise buyers on how to proceed with a complaint. Contacting customer service before initiating the complaint process often prevents a number of misunderstandings. The easiest way to initiate a complaint is through your customer account. Simply create a new request in the Complaints section.
1) The Buyer creates a new complaint in their customer account in the "Complaints" section or on the info page dedicated to claims and returns.
2) Once the Buyer clicks the button to create a complaint request, a page with all of the Buyer's orders will open. The Buyer will search for the desired order from the list of completed orders and select the product for which they wish to initiate the complaint process.
3) The Buyer provides necessary information for the selected product. They select the reason for the complaint and their preferred solution. If a refund is required, they also provide their account number (IBAN). The space for comments is used to specify the description of the defect. At the end of the form, it is also possible to attach a file (a photo or a video). After filling in all the necessary information, the Buyer submits the form. An information message confirming the receipt of complaint will be displayed, and an automatic email will be generated about the received complaint with instructions on how to proceed correctly when sending the goods subject to a complaint.
Pack the goods subject to complaint thoroughly in a sturdy box so that they are not damaged during transport. An envelope is not sufficient for transporting goods.
Note: The product photos of contact lens packaging shown on the Alensa Website are for illustrative purposes only. They may differ slightly from the actual product that the customer receives. This may be because some lenses are manufactured at multiple production sites by the same manufacturer, which may result in different text on the packaging.
However, such differences—for example, in the stated place of manufacture or the graphic design of the box—do not affect the quality or origin of the product in any way. All products in our range come exclusively from verified and official manufacturers. These minor differences between the photo and the delivered product are not grounds for complaint.
If the Buyer sends the goods subject to complaint directly, without first contacting customer service and without using the online form in the customer account, the seller or an employee authorized by the seller will decide on how to handle the complaint as soon as possible – usually immediately, but no later than within 3 business days. This period is used to determine the next steps (e.g., repair, replacement, or rejection if the complaint is clearly unjustified).
After receiving the goods and assessing the complaint, the Buyer will receive a confirmation by email. The total period for handling the complaint is a maximum of 30 days from the date of its submission, unless the seller and Buyer agree otherwise.
The Buyer can track the progress of the complaint at any time in their customer account. Return address: Alensa.com.mt Dragonara Business Centre 5th Floor, Dragonara Road St. Julian’s STJ 3141 Malta
To return goods within Malta, please use this local address, which can be found on our information page Claims and returns too.
The costs associated with transport shall be borne by the Buyer when submitting the shipment. The costs associated with transporting the claimed goods back to the seller shall be borne by the seller if the claim is accepted and the Buyer provides documents proving the costs associated with transporting the claimed goods.
All goods subject to complaint shall be forwarded by the seller to the manufacturer for expert assessment, the purpose of which is to determine whether the defect for which the goods are being complained about arose as a result of a manufacturing error. The seller has 30 days to settle the complaint.
Complaints about contact lenses only apply to defects that have arisen as a result of a manufacturing error. It is not possible to complain about lenses that have been damaged by improper handling (e.g., tearing when inserting) or that are defective as a result of insufficient care (e.g., contamination or use of an unsuitable solution). Furthermore, it is not possible to complain about unsuitably selected lenses or their parameters.
The reason for a complaint is not the inappropriate selection of contact lenses or their parameters. Each brand has a different material composition and design, and therefore may not suit all users. For this reason, it is essential that the Buyer has the lenses professionally fitted by an eye specialist who will assess their compatibility and correct fit on the eye.
In the event of a complaint, the seller reserves the right to request a medical prescription or confirmation of professional application of the lenses from the Buyer, which must not be older than one year. Without this confirmation, the complaint cannot be assessed.
If the Buyer complains about an already opened (used) contact lens, it is important to prevent it from drying out during transport. The lens must be stored in a clean case or sealable container and covered with a suitable solution so that it remains fully submerged. The container must be securely closed.
The seller will forward the lenses subject to complaint to the manufacturer for expert assessment. The manufacturer will then evaluate whether it is a manufacturing defect. Based on the manufacturer's opinion, the seller will decide whether to accept or reject the complaint.
Complaints regarding sunglasses and sports glasses do not apply to defects caused by improper use, mechanical damage, or insufficient care. Glasses cannot be claimed, for example, in the event of damage caused by exposure to extreme temperatures (e.g., in a sauna or a heated car) or by aggressive substances such as hair cosmetics, seawater, and the like. The warranty also does not cover defects caused by normal wear and tear, nor will cases of damage caused by improper intervention by a third party be accepted.
For efficient processing of your complaint, please send us the glasses along with all accessories, such as the original case and cleaning cloth. If the complaint is settled by a refund, the value of the missing accessories may be deducted from the total price of the goods.
Glasses cannot be returned if they have not been used in accordance with the instructions for use or if they have been mechanically damaged, e.g., due to improper care. Furthermore, glasses damaged as a result of exposure to extreme temperatures (e.g., sauna, heated car, etc.) or aggressive substances (hair cosmetics, sea water, etc.) cannot be returned. The return policy also does not apply to defects caused by normal wear and tear. The Buyer also acknowledges that the seller is not responsible for damage to the frame caused by improper handling by a third party.
To file a complaint, you must have a current prescription for glasses, which also provides the dioptre values for purchasing contact lenses. For professionally fitted lenses, the prescription usually also includes the dioptre values for purchasing contact lenses, as well as the type and brand of contact lenses that were fitted to the client. In both cases, the prescription must not be older than 1 year.
The dioptre prescription is key to assessing the correctness of the dioptre parameters of contact lenses or eyeglass lenses. In the event that the Buyer complains about glasses with progressive (multifocal) lenses, a photograph of the face with the glasses on (from the front and in profile) may also be requested in order to correctly assess the correct positioning of the optical centres.
The Buyer acknowledges that when purchasing new prescription glasses, adaptation to the new vision correction may take approximately 1 to 4 weeks. A longer adaptation period is common, especially for astigmatism or presbyopia correction. The human visual system (eyes and brain) may not accept the new correction immediately. In such cases, it is recommended to gradually get used to the new glasses without straining your eyes. Only after this adaptation period has elapsed is it possible to send the glasses for professional assessment as part of the complaint procedure.
Recommendations If the Buyer decides to make a complaint about prescription glasses with custom-ground lenses, we recommend that they first contact customer service. Our staff will provide the necessary information and recommended procedure.
Each pair of glasses comes with temporary lenses as standard. Complaints cannot be made in cases where the glasses have been used contrary to the instructions for use or have been mechanically damaged as a result of improper handling. The most common reasons for rejecting a complaint include exposing the glasses to extreme temperatures (e.g., a hot car, radiator, sauna) or contact with aggressive substances (e.g., hair cosmetics, seawater, etc.). Complaints also do not apply to normal wear and tear.
The Buyer acknowledges that if they have purchased only the frame without lenses, the seller is not liable for any damage to the frame caused by improper grinding of the lenses by a third party.
In the event of a complaint regarding an order paid for with a gift voucher, the amount will be refunded in the form of credit to the customer account of the Buyer who redeemed the voucher.
If the order was paid for with a combination of a gift voucher and a cash or card payment, the Buyer can choose how they would like the additional payment to be refunded – either by bank transfer or in the form of credit to their customer account.
The Alensa e-shop reserves the right to modify the content of the Website at any time. The purpose of the Website is to provide customers with up-to-date information. However, the seller is not responsible for temporary information or errors. This also applies to technical problems caused by cyber-attacks or malicious software (viruses, hackers, etc.).
If you encounter any problems, discrepancies, or errors on our Website, please contact our customer service at info@alensa.com.mt so that we can rectify the issues. The comments and reviews posted on alensa.com.mt website express solely personal opinions and experiences of individual customers. They do not represent the official opinions, advice, or recommendations of the Alensa e-shop.
The Alensa e-shop reserves the right to respond to misleading or inaccurate comments by providing correct information or recommended procedures. It also reserves the right to hide comments that are defamatory, offensive, irrelevant, or come from users who repeatedly violate the rules of decent communication.
Product photos on the Website may differ slightly from the actual appearance of the goods received by the customer. This may apply in particular to certain models of glasses, where the nature of the material (e.g., metallic, transparent, or glittery frames) makes it impossible to accurately capture their appearance in a photograph.
In the case of contact lenses, there may be slight differences in the packaging material (e.g., the appearance of the box) due to the different manufacturing plants of the manufacturer. In all cases, however, these are original and certified goods from the relevant manufacturer.
In the case of coloured or "crazy" contact lenses, please note that these are illustrative photographs. The final effect of the contact lenses when worn depends on a number of individual factors, such as lighting conditions, natural eye colour, eye size, and, of course, the size of the contact lens.
The Oembed Read permission is a consent that allows the application to embed and display publicly available content provided by Meta in the Alensa e-shop interface. In this case, public content mainly includes photos and posts from Facebook and Instagram social networks. Alensa uses this permission to improve user experience by allowing users to view relevant social media content directly related to specific products or services on the e-shop website. Social media content is never used for any other purpose.
Alensa undertakes to comply with Regulation (EU) 2022/2065 of the European Parliament and of the Council of October 19, 2022, on the Digital Services Act and Amending Directive 2000/31/EC (hereinafter referred to as the "DSA"). The DSA comprehensively regulates the digital services sector within the EU. The aim is to ensure the proper functioning of the single market, maintain a safe online environment, and protect the fundamental rights of users. Among other things, this includes reporting illegal content uploaded by third parties, such as comments on product pages or information pages. For this purpose, a tool is available for easily reporting inappropriate content, where users can easily participate in the protection and security of our e-shop. Everything is explained in detail on the information page Rules for Publishing User Comments, including a description of the review and approval process that each comment goes through, including responses. DSA communication is primarily in English language.
If the situation requires it, we cooperate with supervisory authorities in accordance with applicable regulations and, if necessary, provide them with information about users. In addition to cooperating with the relevant state authorities, we also ensure transparency towards the users concerned, who are duly informed about these procedures.
Users have the right to file a complaint against a decision to remove or restrict content (e.g., comments) within 6 months of the date of notification of the decision. This option also applies to cases where the decision was made based on a third-party notification.
Contact Lenses All important information about contact lenses is listed in the parameters table on each product page. This table includes information about the manufacturer, size parameters (such as curvature and diameter), dioptre range, expiration date, oxygen permeability (Dk/t), replacement period, water content, and the material from which the lenses are made. It also indicates whether the contact lenses have a UV filter, whether they are intended for overnight wear, etc.
The parameter table is usually preceded by a product description, which supplements the technical information with additional practical knowledge and recommendations. This helps customers better understand whether specific contact lenses are right for them.
Contact Lens Solutions All information about solutions is listed in the properties table for each product. The properties always include the manufacturer, type of solution, content (ml), expiration date, and shelf life after opening.
Each peroxide-based solution has a general important warning in the product description, which urges increased caution and the importance of following the manufacturer's instructions. The warning contains instructions on how to handle the solution correctly.
The properties table is usually preceded by a product description, which provides additional information about the product.
Eye Drops, Sprays, and Ointments All information about eye drops, sprays, and ointments is listed in the properties table for each product. The manufacturer and shelf life after opening are always listed in the properties. For eye drops and sprays, the properties table also lists the content (ml) and expiration date.
Eyeglass Frames All information about eyeglass frames is listed in the table of characteristics for each product. The characteristics always indicate who the glasses are suitable for, the manufacturer, frame type, shape of the glasses, frame colour, temple colour, predominant material, accessories supplied, and use of the glasses. The eyeglass frame also includes temporary eyeglass lenses without dioptres. Please note that this type of eyeglass lens is not suitable for everyday wear.
Both prescription and non-prescription lenses can be selected for the eyeglass frame, according to the Buyer's preferences. All eyeglass lenses available in the e-shop are made of high-quality, extra-hardened plastic and feature a UV filter, anti-reflective, hydrophobic, and super clean surface treatment. The Buyer can also choose additional blue light protection, lenses for drivers, self-tinting lenses, or sunglasses with a choice of lens colour and tint.
Sunglasses All information about sunglasses is listed in the table of characteristics for each product. The characteristics always include who the glasses are suitable for, the manufacturer, the shape of the glasses, the colour of the frame, the colour of the temples, the colour and effect of the lenses, the predominant material, the UV filter efficiency rating, and the use of the glasses.
Sports Glasses All information about sports glasses is listed in the table of characteristics for each product. The properties include information about who the glasses are suitable for, the manufacturer, the shape of the glasses, the colour of the frame, the colour of the temples, the colour and effect of the lenses, the predominant material of the glasses and the predominant material of the lenses, the UV filter efficiency rating, and the use of the glasses.
Other Glasses All information about glasses (PC glasses, driving glasses, etc.) is listed in the properties table for each product. The properties always specify who the glasses are suitable for, the manufacturer, frame type, shape of the glasses, frame colour, temple colour, predominant material, accessories supplied, and use of the glasses. The frames are supplied with specially treated lenses with zero dioptre value.
Accessories Segment:
Contact Lens Accessories include contact lens cases and travel cases, applicators, and tweezers. The products are accompanied by product descriptions that provide additional information about the product.
Eyewear Accessories include cleaning cloths, cleaning kits, eyeglass cases, eyeglass chains, and sun clips. The products are accompanied by product descriptions that provide additional information about the product.
Other Products include cosmetics, dietary supplements, and more. The goods are accompanied by product descriptions that provide additional information about the product.
In the event of a dispute that cannot be resolved by mutual agreement, the Buyer has the right to file a proposal for out-of-court settlement of a consumer dispute (ADR). According to Regulation (EU) No. 1215/2012, the Buyer may file a proposal with a court in their country of residence or in the country where the seller is based.
In view of this Regulation, the Buyer is entitled to use an ADR entity to resolve disputes in their country of residence. The seller primarily refers to the entity in the country where it is based, which for The Czech Republic is the Czech Trade Inspection Authority, Central Inspectorate – ADR Department, with its registered office at Štěpánská 567/15, 120 00 Prague 2. The website address for submitting a proposal is: www.adr.coi.cz.
The seller takes the protection of the Buyer's personal data very seriously. Detailed information on how the seller processes the Buyer's personal data in connection with the conclusion and performance of the Purchase Contract, accounting, and the fulfilment of other legal obligations can be found in a separate document, the Privacy Policy. With this document, the seller fulfils its information obligation under Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation, abbreviated as GDPR).
When it comes to sending commercial messages to the Buyer's email address or phone number, this is done in line with the current laws on personal data protection. Detailed info on how this data is processed for marketing purposes, including the Buyer's right to withdraw their consent at any time, is also in the Privacy Policy.
The seller stores cookies on the Buyer's device in accordance with applicable laws. Detailed information about the types of cookies used, the purposes of their use, and the options for setting consent can be found in a separate document, the Cookie Policy (or in the Privacy Policy, if both topics are related). With this document, the seller fulfils its legal obligations under applicable law, in particular Directive 2002/58/EC of the European Parliament and of the Council (Directive on privacy and electronic communications, known as the e-Privacy Directive) and its national transposition.
The main form of communication between the seller and the Buyer is email. The Buyer agrees to receive all information and documents related to the Purchase Contract, including order confirmation and shipping information, at the e-mail address provided by the Buyer in the order. Tax documents (invoices) are made available to the Buyer in electronic form in their customer account. All documents sent by the seller to the Buyer's email address are also considered delivered. The Buyer is obliged to keep their email address up to date and to check their spam and junk mail folders.
If the relationship established by the Purchase Contract contains an international (foreign) element, the parties agree that the relationship shall be governed by Czech law. The choice of law pursuant to the previous sentence does not deprive the Buyer, who is a consumer, of the protection afforded to them by provisions of the legal system that cannot be contractually deviated from, and which would otherwise apply in the absence of a choice of law pursuant to Article 6(1) of Regulation (EC) No 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations (Rome I). If any provision of the Terms and Conditions is or becomes invalid or ineffective, it shall be replaced by a provision that most closely approximates the meaning of the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions. The Purchase Contract, including the Terms and Conditions, is archived by the seller in electronic form and is not accessible.
Alensa s.r.o. reserves the right to change the GTC without prior notice. The legal enforceability of discounts is excluded.
These GTC, including their components, are valid, effective, and supersede the previous version of the GTC, including their components, and are available at the seller's registered office.
Seller's contact details: Registered office address: Alensa s.r.o., Českomoravská 2408/1a, 190 00 Prague 9 – Libeň, email address: info@alensa.com.mt, telephone: +356 2034 1513. The seller does not provide any other means of online communication.
The administrator of your personal data is Alensa s.r.o., registered at Českomoravská 2408/1a, Praha 9 – Libeň, 190 00, identification number: 27179681, registered in the Commercial Register at the Municipal Court in Prague, section C, 102359 (hereafter referred to as “administrator”).
Alensa s.r.o. processes necessary personal data under Article 6, part 1.(b) of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL, which are necessary to enter into a contract with Alensa, s.r.o., including:
We also process the following personal data:
In accordance with applicable law, for the purpose of rendering the performance of the contract and for the purpose of recording the contract and any future application and protection of the rights and obligations of the parties, the storage and processing of personal data is for the above purpose for a period of 10 years from the performance of the last contract, unless otherwise required by the law for the maintenance of the contractual documentation for a longer period. The processing referred to above is made possible by virtue of Article 6, part 1. (b) of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL: “processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.”
Photos are only used to inspect and assess the quality of your eyeglass lenses and are deleted after the quality check has been completed.
Unless required by law, Alensa s.r.o. will not disclose your personal data to third parties. Alensa, s.r.o. declares that all personal data is confidential and will not be disclosed to any third parties. Some exceptions include:
Other uses of your personal information include:
The administrator does not intend to pass your personal data to a third country (a non-EU country) or to any international organizations.
Commercial messages may be sent to your e-mail address by Alensa s.r.o. This procedure is allowed by Act No. 480/2004 Coll. Article 7, part 3 of the information society services unless you decide to reject in the future. If you decide at any time that you no longer wish to receive our e-mails, please follow the opt-out link found at the bottom of each e-mail newsletter or opt-out option in your account overview at our website. Alensa s.r.o. will keep the e-mail address for three years after the last purchase agreement between the two parties.
You can access and update your personal data at any time by signing into your customer account profile. Under the conditions set out in the regulations, you have the following rights:
Customer account The purchase contract is conditional on customer registration. It is not possible to make a purchase without creating a User Account (registration). A customer account can be cancelled at the customer's request. Please send your request to info@alensa.com.mt or dpo@alensa.eu.
If you have any questions or concerns about our handling or processing of your personal data, you may contact us by e-mail: GDPR@alensa.eu, or contact the Office for Personal Data Protection.
Our website uses cookies to make our page relevant, interesting, and user-friendly for you. Cookies are small files stored on your computer, smartphone, or other device, and are used within your web browser.
We use cookies for the following purposes:
Some cookies collect information that is then used by third parties, and these third-party cookies directly support our advertising activities. For example, information about products purchased on our website may be displayed by an advertising agency as part of the display and customisation of web banner advertisements on your selected website. However, you cannot be personally identified by this data.
The cookies used on our website can be divided into two basic types. Session cookies are deleted as soon as your visit to our website ends. Persistent cookies remain stored on your device longer or until you remove them manually (the period for which a cookie is left on your device depends on the cookie’s own settings and your browser settings). Cookies can also be divided by functionality. Analytical cookies help us improve the user experience of our website by understanding how people use it; conversion cookies help us analyse the performance of various sales channels; tracking cookies, which, when combined with conversion cookies, help us analyse the performance of various sales channels; remarketing cookies allow us to personalise the content of ads and their correct targeting; and essential cookies, which are important for basic website functionality.
All cookies used by this server are used in accordance with current EU cookie laws.
You can delete cookies at any time, but, in doing so, you can lose all the information that allows you to access our site faster and more efficiently, including customisation settings.
Make sure your internet browser is up to date, and consult the help and instructions provided by your web browser developer if you are not sure how to modify your privacy settings.
Rejecting cookies
The use of cookies is part of your internet browser. Most browsers automatically accept cookies by default. You can reject cookies using your web browser or restrict them to your chosen types.
You can find information about browsers and how to set cookies preferences on the following websites or other Internet browser documentation:
We display content that links to third-party sites. We are not responsible for the third-party sites’ privacy practices and content. If you click on a third-party link, please note that you are leaving our page, and the personal data you provide will no longer be covered by this policy. Please read these companies’ privacy policies to see how they collect and process your personal information.
Data security is very important to us, so we have put in place appropriate physical, electronic, and managerial measures to protect and secure the data collected through our website. However, we want to remind you that the transmission of information over the Internet is done at your own risk.
Any changes in the processing of personal data will be available on this page. We regularly review our compliance with our Privacy Policy, in particular to make it compliant with new laws and regulations regarding data protection.
In the case of any queries or requests regarding this policy, please do not hesitate to contact us at the customer service address mentioned below or via the e-mail address: gdpr@alensa.eu.
Customer service contact: info@alensa.com.mt
Data Protection Officer:Andrea Pachmannovádpo@alensa.eu
This Privacy Policy applies from 20.05.2018.
